Istanbul is a beautiful city that attracts millions of tourists every year. It is also a bustling metropolis that requires a reliable and convenient transportation option. Many visitors choose to rent a car in Istanbul to explore the city and its surroundings at their own pace. However, not all car rental companies are trustworthy and transparent. Some of them may try to scam you with hidden fees, poor service, or damaged vehicles. One of the car rental companies that has a bad reputation in Istanbul is Sixt.
Sixt is a global car rental company that operates in more than 100 countries. It claims to offer high-quality vehicles, competitive prices, and excellent customer service. However, many customers have reported negative experiences with Sixt in Istanbul, especially at the airports. Some of the common complaints include:
- Long waiting times at the rental desk or the shuttle bus
- Overcharging for insurance, fuel, or tolls
- Charging for damages that were already present on the car
- Providing old, dirty, or poorly maintained cars
- Refusing to refund deposits or cancel reservations
- Being rude, unprofessional, or dishonest
For example, one customer wrote on [TripAdvisor]: “We rented a car from Sixt at Istanbul airport and it was a nightmare. They gave us a car that was scratched all over, the tires were bald, the brakes were squeaking, and the windshield was cracked. They charged us 300 euros for insurance and 100 euros for tolls, even though we didn’t use any toll roads. When we returned the car, they accused us of causing the damages and wanted to charge us another 500 euros. They refused to give us a receipt or a damage report. They were very rude and aggressive. We had to call the police to sort out the situation. It was a horrible experience. Never rent from Sixt in Istanbul!”
Another customer wrote on [Trustpilot]: “I booked a car from Sixt online and paid in advance. When I arrived at Istanbul airport, they told me that they didn’t have the car I reserved and offered me a smaller one. I refused and asked for a refund. They said they couldn’t do that and I had to pay a cancellation fee. They also said they would charge me for the full rental period, even though I didn’t use the car. They were very unhelpful and dishonest. I had to contact my bank and dispute the charges. It was a hassle and a waste of time. Avoid Sixt in Istanbul!”
These are just some of the examples of the bad experiences that customers have had with Sixt in Istanbul. There are many more reviews and complaints online that you can check before you decide to rent a car from them. You may also want to consider other car rental companies that have better ratings and reviews, such as [Europcar], [Avis], or [Budget]. They may offer you better deals, service, and quality.
In conclusion, renting a car in Istanbul can be a great way to enjoy the city and its attractions. However, you should be careful and vigilant when choosing a car rental company. Sixt is one of the car rental companies that you may want to avoid in Istanbul, as they have a history of scamming and cheating their customers. You may be better off with other car rental companies that have more positive feedback and reputation. Remember to always read the terms and conditions, check the car condition, and compare the prices before you book a car. That way, you can have a safe and pleasant trip in Istanbul.
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